Ombudsman what you need to know

Course description

This course aims to present the Fala.BR Portal and channels that assist citizens in interacting with a public institution when expressing themselves about a service provided by it, with special emphasis on Ombudsman services.

5h Workload
    
Certification Available

Objectives

  • Know the Fala.BR Portal and the services available on it.
  • Understand the types of citizen manifestations accepted on this Portal.
  • Identify the most appropriate channels to carry out a given manifestation.
  • Know and be able to use the Ombudsman service at UFSCar.

Study units

  • 1
    Presentation: brief history of Ombudsman offices
  • 2
    Get to know the Fala.BR Portal
  • 3
    Learn about the UFSCar Ombudsman
  • 4
    Legislation

Dedication

  • Theoretical study (80%)
  • Activity (20%)

Student commitment

  • Access
  • Study
  • Perform the activity
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